 |
Navigation |
 |
|
|
|
|
 |
A Computer Assisted
Dispatch or CAD system is a highly
specialized computer system that is
designed to automate the flow of
information through the emergency
communications center. CAD systems take
the initial call-for-service data, link
it to pre-defined data required for the
emergency response, and switch the call
to the various operators in the center
that are responsible for dispatching the
emergency response. For example, when an
emergency 911 call comes into the
center, the CAD system links to the
phone system and displays the caller
information for the answering operator.
The location is automatically checked by
the system to see if there are contacts,
alerts, warnings, or other data relative
to the location. It also checks the
previous call history at the location.
The system then allows the operator to
enter other data about the nature of the
call, such as the type of emergency,
details about the emergency, etc. The
system then creates one or more calls
and forwards the information instantly
to the radio operators that will send
the emergency response. The systems have
a series of commands that allow the call
to be tracked during the complete
emergency process. They also provide a
series of safety timers that help insure
that calls don't get ignored and that
responders to the emergency are safe.
An important side benefit of CAD systems
is that they provide complete statistics
on response times and load levels both
in the communications center and in
emergency response agencies. This helps
provide management with the information
necessary to determine the staffing
levels required to meet the communities
emergency response needs. |
|
|
CAD workstation with dual monitor set display |
 |
|
Training on new CAD system by EIS staff |
|
 |
|
CAD System Server Configuration |
|
|
|
|
